List of subscribers in CSV format

Last updated over 1 year ago

You can export a list of your subscribers in CSV format at any time. Log in and click "Supported by" in the menu, and then "Export as CSV." A CSV file can be imported into a spreadsheet program such as Excel for further use. It displays your subscribers' data in rows and columns. The columns are separated as follows:
CSV data columns:

  • first_name: First name
  • last_name: Last name
  • country: Country
  • street: Street
  • street_number: House number
  • city: City
  • zip_code: Postcode
  • state: State or region
  • email: E-mail
  • plan_name: Name of the subscription plan
  • plan_monthly_amount_cents: Price in Euro cents that the subscriber pays monthly, or for annual plans the monthly reduced price. 
  • subscription_period: Length of the billing period, annual or monthly
  • subscription_state: State of the subscription:
    • active: Active and not cancelled subscription.
    • in_trial: Only if you offer trial periods: The subscriber has an active trial subscription during the trial period. If they do not cancel during the trial period, the subscription becomes active.
    • not_renewing: The subscriber has cancelled their subscription, but their access runs until the end of the billing period, and can continue to access text behind the Paywall and Adwall. At the end of the billing period, the subscription will switch to cancelled.
    • cancelled: When a subscription has been cancelled and reached the end of the payment period, or a trial subscription has been cancelled before the end of the trial period, the subscription will be cancelled. The user will not be able to access text behind the Paywall or Adwall.
  • subscribed_at: The date of the subscription or trial subscription.
  • expires_at: The date a cancelled subscription becomes effective.
  • cancelled_at: The date of cancellation.
  • trial_ends_at: The date a trial subscription will change to a full subscription. 
Not all fields are required (for example, the address is not required in ever case)

Take care with the CSV data. Save it in a secure location and delete it after use to protect your subscribers' personal data.