My payout doesn't match the amount shown in my publisher account

Last updated 7 months ago

1.  While the invoiced sales are shown under "Statistics" in the Publisher account, the payments actually received by us are taken into account in the payout (credit invoice). Direct debit payments are usually not credited by the bank until 5 to 6 days after the invoice has been issued. 

Example: While all subscription sales for the month of July are accounted for in the sales statistics, only those subscription sales for which we actually received payment in July are taken into account in the July statement. Therefore, it can also contain subscription sales from the month of June, which, however, were not paid by the subscriber until July. This only applies to direct debit payments.  

2. The monthly fluctuations in the payout amount are usually based on varying bank working days for direct debits at the end of the month. Subscriptions that were concluded at the end of the month and are paid by direct debit are sometimes booked into the month of invoicing and sometimes booked into the following month due to the different processing times of the banks.