Help with Questions and Problems
Take a look here if you have any problems or questions, for example about the Steady Glossary or data protection.
69 articles
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Written by Steady Content Team, Christina Wunderlich and Amanda CormierAHow to enable gift memberships for your Steady project
Here’s everything you need to know about running gift memberships for your Steady project, including a list of frequently asked questionsS
Written by Steady Content Team. Updated over a week ago
What is the difference between guest access and gift memberships?
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Written by Steady Content Team. Updated over a week ago
I received a charge from Steady on my bank statement. What is it?
Written by Christina Wunderlich. Updated over a week ago
Organise your posts using Topics
Set up topic pages to help users navigate your contentWritten by Christina Wunderlich. Updated over a week ago
Pausing and discontinuing your membership programme
What to do if you want to take a break from running your membership programme.S
Written by Steady Content Team. Updated over a week ago
Login problems
Written by Christina Wunderlich. Updated over a week ago
You can't sign in?
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Written by Amanda Cormier. Updated over a week ago
There's a problem with payments
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Written by Amanda Cormier. Updated over a week ago
GoCardless: Why you are redirected when paying
Written by Christina Wunderlich. Updated over a week ago
Troubleshooting Guide
Written by Christina Wunderlich. Updated over a week ago
You haven't received any money yet?
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Written by Amanda Cormier. Updated over a week ago
How long do members pay for?
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Written by Amanda Cormier. Updated over a week ago
How can members pay?
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Written by Amanda Cormier. Updated over a week ago
Can members get an invoice?
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Written by Amanda Cormier. Updated over a week ago
Does Steady provide donation receipts to my members?
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Written by Amanda Cormier. Updated over a week ago
Can I earn advertising revenue while also using Steady?
Written by Christina Wunderlich. Updated over a week ago
Can I sell some of my content to other media outlets?
Written by Christina Wunderlich. Updated over a week ago
There was a problem determining my location
Written by Christina Wunderlich. Updated over a week ago
What is Steady from a tax and legal perspective?
Written by Christina Wunderlich. Updated over a week ago
What if my content is already published elsewhere?
Written by Christina Wunderlich. Updated over a week ago
My Steady project has been banned. Why and what can I do?
Written by Christina Wunderlich. Updated over a week ago
What is a plan?
Written by Christina Wunderlich. Updated over a week ago
My payout doesn't match the amount shown in my publisher account
Written by Christina Wunderlich. Updated over a week ago
Can I become a member anonymously?
Written by Christina Wunderlich. Updated over a week ago
What is a member and a membership?
Written by Christina Wunderlich. Updated over a week ago
What is the project name?
Written by Christina Wunderlich. Updated over a week ago
What is the short project description?
Written by Christina Wunderlich. Updated over a week ago
What is "Wording of Call-to-Action button"?
Written by Christina Wunderlich. Updated over a week ago
Make the most of annual memberships
Written by Christina Wunderlich. Updated over a week ago
What are published plans?
Written by Christina Wunderlich. Updated over a week ago
What are plan goals?
Written by Christina Wunderlich. Updated over a week ago
What are countdown plans?
Written by Christina Wunderlich. Updated over a week ago
Change, archive or delete plans
Written by Christina Wunderlich. Updated over a week ago
What are invisible plans?
Written by Christina Wunderlich. Updated over a week ago
What is a plan URL?
Written by Christina Wunderlich. Updated over a week ago
What is the thank you page?
Written by Christina Wunderlich. Updated over a week ago
What is the headline on the thank you page?
Written by Christina Wunderlich. Updated over a week ago
What is the referral mail?
Written by Christina Wunderlich. Updated over a week ago
What is the picture on the thank you page?
Written by Christina Wunderlich. Updated over a week ago
What is the message on the thank you page?
Written by Christina Wunderlich. Updated over a week ago
What is the video on the thank you page?
Written by Christina Wunderlich. Updated over a week ago
What is my project's currency and what is the payout currency?
Written by Christina Wunderlich. Updated over a week ago
What is my project language?
Written by Christina Wunderlich. Updated over a week ago
What is guest access?
Written by Christina Wunderlich. Updated over a week ago
What is the publication color?
Written by Christina Wunderlich. Updated over a week ago
How to ask for the shipping address of your members
Written by Christina Wunderlich. Updated over a week ago
Can my members also publish posts on my Steady page?
Written by Christina Wunderlich. Updated over a week ago
Where do I find my Steady page and URL?
Written by Christina Wunderlich. Updated over a week ago
What do I have to do to have my campaign linked to on the "Explore" page?
Written by Christina Wunderlich. Updated over a week ago
How do I test the paywall?
Written by Christina Wunderlich. Updated over a week ago
What is the Steady Code and where do I find it?
Written by Christina Wunderlich. Updated over a week ago
Can members select their own contribution amount?
Written by Christina Wunderlich. Updated over a week ago
Can my members pay anonymously?
Written by Christina Wunderlich. Updated over a week ago
What does revenue mean?
Written by Christina Wunderlich. Updated over a week ago
How to offer trial memberships
Written by Christina Wunderlich. Updated over a week ago
What are unique visitors?
Written by Christina Wunderlich. Updated over a week ago
How can I protect my account from hackers?
Written by Christina Wunderlich. Updated over a week ago
Do I have to use Facebook to sign up for Steady?
Written by Christina Wunderlich. Updated over a week ago
Where are Steady's servers located? Is the data of Steady users safe?
Written by Christina Wunderlich. Updated over a week ago
What information in my Steady account is public, and what is not?
Written by Christina Wunderlich. Updated over a week ago
Is the members' data secure?
Written by Christina Wunderlich. Updated over a week ago
Does Steady use cookies?
Written by Christina Wunderlich. Updated over a week ago
Deactivating your Steady project
Written by Christina Wunderlich. Updated over a week ago
PSD 2: The new EU directive on online payment – and what it means for Steady members and publishers
Written by Christina Wunderlich. Updated over a week ago
Why you need to enable JavaScript to use Steady
Written by Christina Wunderlich. Updated over a week ago
Is it possible to create multiple Steady projects for one domain?
Written by Christina Wunderlich. Updated over a week ago
Do I need a Paypal-Account to receive payouts?
Written by Christina Wunderlich. Updated over a week ago
Do publishers need to amend their privacy policy when using Steady?
Written by Christina Wunderlich. Updated this week
Renaming your Steady project and project URL
Written by Christina Wunderlich. Updated over a week ago