Help with Questions and Problems

Take a look here if you have any problems or questions, for example about the Steady Glossary or data protection.

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70 articles in this collection
Written by Kai Wieland and Amanda Cormier

Charge from Steady on your statement?

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Written by Kai Wieland
Updated over a week ago

Login problems

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Written by Kai Wieland
Updated over a week ago

You can't sign in?

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Written by Amanda Cormier
Updated over a week ago

There's a problem with payments

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Written by Amanda Cormier
Updated over a week ago

GoCardless: Why you are redirected when paying

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Written by Kai Wieland
Updated over a week ago

Troubleshooting Guide

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Written by Kai Wieland
Updated over a week ago

You haven't received any money yet?

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Written by Amanda Cormier
Updated over a week ago

How long do members pay for?

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Written by Amanda Cormier
Updated over a week ago

How can members pay?

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Written by Amanda Cormier
Updated over a week ago

Can members get an invoice?

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Written by Amanda Cormier
Updated over a week ago

Does Steady provide donation receipts to my members?

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Written by Amanda Cormier
Updated over a week ago

Can I earn advertising revenue while also using Steady?

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Written by Kai Wieland
Updated over a week ago

Can I sell some of my content to other media outlets?

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Written by Kai Wieland
Updated over a week ago

There was a problem determining my location

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Written by Kai Wieland
Updated over a week ago

What is Steady from a tax and legal perspective?

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Written by Kai Wieland
Updated over a week ago

What if my content is already published elsewhere?

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Written by Kai Wieland
Updated over a week ago

My Steady project has been banned. Why and what can I do?

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Written by Kai Wieland
Updated over a week ago

What is a plan?

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Written by Kai Wieland
Updated over a week ago

My payout doesn't match the amount shown in my publisher account

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Written by Kai Wieland
Updated over a week ago

Can I become a member anonymously?

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Written by Kai Wieland
Updated over a week ago

What is a member and a membership?

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Written by Kai Wieland
Updated over a week ago

What is the project name?

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Written by Kai Wieland
Updated over a week ago

What is the short project description?

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Written by Kai Wieland
Updated over a week ago

What is "Wording of Call-to-Action button"?

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Written by Kai Wieland
Updated over a week ago

Make the most of annual memberships

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Written by Kai Wieland
Updated over a week ago

What are published plans?

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Written by Kai Wieland
Updated over a week ago

What are plan goals?

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Written by Kai Wieland
Updated over a week ago

What are countdown plans?

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Written by Kai Wieland
Updated over a week ago

Archive, change or delete plans

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Written by Kai Wieland
Updated over a week ago

What are invisible plans?

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Written by Kai Wieland
Updated over a week ago

What is a plan URL?

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Written by Kai Wieland
Updated over a week ago

What is the thank you page?

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Written by Kai Wieland
Updated over a week ago

What is the headline on the thank you page?

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Written by Kai Wieland
Updated over a week ago

What is the referral mail?

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Written by Kai Wieland
Updated over a week ago

What is the picture on the thank you page?

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Written by Kai Wieland
Updated over a week ago

What is the message on the thank you page?

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Written by Kai Wieland
Updated over a week ago

What is the video on the thank you page?

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Written by Kai Wieland
Updated over a week ago

What is my project's currency and what is the payout currency?

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Written by Kai Wieland
Updated over a week ago

What is my project language?

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Written by Kai Wieland
Updated over a week ago

What is guest access?

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Written by Kai Wieland
Updated over a week ago

What is the publication color?

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Written by Kai Wieland
Updated over a week ago

How to ask for the shipping address of your members

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Written by Kai Wieland
Updated over a week ago

Can my members also publish posts on my Steady page?

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Written by Kai Wieland
Updated over a week ago

Where do I find my Steady page and URL?

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Written by Kai Wieland
Updated over a week ago

What do I have to do to have my campaign linked to on the "Explore" page?

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Written by Kai Wieland
Updated over a week ago

How do I test the paywall?

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Written by Kai Wieland
Updated over a week ago

What is the Steady Code and where do I find it?

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Written by Kai Wieland
Updated over a week ago

Can members select their own contribution amount?

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Written by Kai Wieland
Updated over a week ago

Can my members pay anonymously?

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Written by Kai Wieland
Updated over a week ago

What does revenue mean?

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Written by Kai Wieland
Updated over a week ago

How to offer trial memberships

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Written by Kai Wieland
Updated over a week ago

What are unique visitors?

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Written by Kai Wieland
Updated over a week ago

What's in the Statistics section?

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Written by Kai Wieland
Updated over a week ago

What are members in the statistics section?

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Written by Kai Wieland
Updated over a week ago

What are trial members in the statistics section?

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Written by Kai Wieland
Updated over a week ago

What are paying members in the statistics section?

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Written by Kai Wieland
Updated over a week ago

What are guest members in the statistics section?

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Written by Kai Wieland
Updated over a week ago

How can I protect my account from hackers?

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Written by Kai Wieland
Updated over a week ago

Do I have to use Facebook to sign up for Steady?

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Written by Kai Wieland
Updated over a week ago

Where are Steady's servers located? Is the data of Steady users safe?

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Written by Kai Wieland
Updated over a week ago

What information in my Steady account is public, and what is not?

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Written by Kai Wieland
Updated over a week ago

Is the members' data secure?

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Written by Kai Wieland
Updated over a week ago

Does Steady use cookies?

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Written by Kai Wieland
Updated over a week ago

Deactivating your Steady project

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Written by Kai Wieland
Updated over a week ago

PSD 2: The new EU directive on online payment – and what it means for Steady members and publishers

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Written by Kai Wieland
Updated over a week ago

Why you need to enable JavaScript to use Steady

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Written by Kai Wieland
Updated over a week ago

Is it possible to create multiple Steady projects for one domain?

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Written by Kai Wieland
Updated over a week ago

Do I need a Paypal-Account to receive payouts?

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Written by Kai Wieland
Updated over a week ago

Do publishers need to amend their privacy policy when using Steady?

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Written by Kai Wieland
Updated over a week ago

Renaming your Steady project and project URL

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Written by Kai Wieland
Updated over a week ago