Help with Questions and Problems

Take a look here if you have any problems or questions, for example about the Steady Glossary or data protection.

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73 articles in this collection
Written by Amanda Cormier, Christina Wunderlich, and Steady Content Team

How to enable gift memberships for your Steady project

Here’s everything you need to know about running gift memberships for your Steady project, including a list of frequently asked questions
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Written by Steady Content Team
Updated over a week ago

Charge from Steady on your statement?

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Written by Christina Wunderlich
Updated over a week ago

Organise your posts using Topics

Set up topic pages to help users navigate your content
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Written by Christina Wunderlich
Updated over a week ago

Pausing and discontinuing your membership programme

What to do if you want to take a break from running your membership programme.
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Written by Steady Content Team
Updated over a week ago

Login problems

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Written by Christina Wunderlich
Updated over a week ago

You can't sign in?

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Written by Amanda Cormier
Updated over a week ago

There's a problem with payments

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Written by Amanda Cormier
Updated over a week ago

GoCardless: Why you are redirected when paying

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Written by Christina Wunderlich
Updated over a week ago

Troubleshooting Guide

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Written by Christina Wunderlich
Updated over a week ago

You haven't received any money yet?

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Written by Amanda Cormier
Updated over a week ago

How long do members pay for?

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Written by Amanda Cormier
Updated over a week ago

How can members pay?

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Written by Amanda Cormier
Updated over a week ago

Can members get an invoice?

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Written by Amanda Cormier
Updated over a week ago

Does Steady provide donation receipts to my members?

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Written by Amanda Cormier
Updated over a week ago

Can I earn advertising revenue while also using Steady?

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Written by Christina Wunderlich
Updated over a week ago

Can I sell some of my content to other media outlets?

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Written by Christina Wunderlich
Updated over a week ago

There was a problem determining my location

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Written by Christina Wunderlich
Updated over a week ago

What is Steady from a tax and legal perspective?

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Written by Christina Wunderlich
Updated over a week ago

What if my content is already published elsewhere?

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Written by Christina Wunderlich
Updated over a week ago

My Steady project has been banned. Why and what can I do?

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Written by Christina Wunderlich
Updated over a week ago

What is a plan?

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Written by Christina Wunderlich
Updated over a week ago

My payout doesn't match the amount shown in my publisher account

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Written by Christina Wunderlich
Updated over a week ago

Can I become a member anonymously?

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Written by Christina Wunderlich
Updated over a week ago

What is a member and a membership?

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Written by Christina Wunderlich
Updated over a week ago

What is the project name?

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Written by Christina Wunderlich
Updated over a week ago

What is the short project description?

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Written by Christina Wunderlich
Updated over a week ago

What is "Wording of Call-to-Action button"?

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Written by Christina Wunderlich
Updated over a week ago

Make the most of annual memberships

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Written by Christina Wunderlich
Updated over a week ago

What are published plans?

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Written by Christina Wunderlich
Updated over a week ago

What are plan goals?

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Written by Christina Wunderlich
Updated over a week ago

What are countdown plans?

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Written by Christina Wunderlich
Updated over a week ago

Change, archive or delete plans

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Written by Christina Wunderlich
Updated over a week ago

What are invisible plans?

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Written by Christina Wunderlich
Updated over a week ago

What is a plan URL?

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Written by Christina Wunderlich
Updated over a week ago

What is the thank you page?

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Written by Christina Wunderlich
Updated over a week ago

What is the headline on the thank you page?

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Written by Christina Wunderlich
Updated over a week ago

What is the referral mail?

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Written by Christina Wunderlich
Updated over a week ago

What is the picture on the thank you page?

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Written by Christina Wunderlich
Updated over a week ago

What is the message on the thank you page?

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Written by Christina Wunderlich
Updated over a week ago

What is the video on the thank you page?

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Written by Christina Wunderlich
Updated over a week ago

What is my project's currency and what is the payout currency?

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Written by Christina Wunderlich
Updated over a week ago

What is my project language?

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Written by Christina Wunderlich
Updated over a week ago

What is guest access?

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Written by Christina Wunderlich
Updated over a week ago

What is the publication color?

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Written by Christina Wunderlich
Updated over a week ago

How to ask for the shipping address of your members

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Written by Christina Wunderlich
Updated over a week ago

Can my members also publish posts on my Steady page?

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Written by Christina Wunderlich
Updated over a week ago

Where do I find my Steady page and URL?

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Written by Christina Wunderlich
Updated over a week ago

What do I have to do to have my campaign linked to on the "Explore" page?

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Written by Christina Wunderlich
Updated over a week ago

How do I test the paywall?

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Written by Christina Wunderlich
Updated over a week ago

What is the Steady Code and where do I find it?

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Written by Christina Wunderlich
Updated over a week ago

Can members select their own contribution amount?

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Written by Christina Wunderlich
Updated over a week ago

Can my members pay anonymously?

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Written by Christina Wunderlich
Updated over a week ago

What does revenue mean?

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Written by Christina Wunderlich
Updated over a week ago

How to offer trial memberships

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Written by Christina Wunderlich
Updated over a week ago

What are unique visitors?

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Written by Christina Wunderlich
Updated over a week ago

What's in the Statistics section?

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Written by Christina Wunderlich
Updated over a week ago

What are members in the statistics section?

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Written by Christina Wunderlich
Updated over a week ago

What are trial members in the statistics section?

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Written by Christina Wunderlich
Updated over a week ago

What are paying members in the statistics section?

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Written by Christina Wunderlich
Updated over a week ago

What are guest members in the statistics section?

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Written by Christina Wunderlich
Updated over a week ago

How can I protect my account from hackers?

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Written by Christina Wunderlich
Updated over a week ago

Do I have to use Facebook to sign up for Steady?

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Written by Christina Wunderlich
Updated over a week ago

Where are Steady's servers located? Is the data of Steady users safe?

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Written by Christina Wunderlich
Updated over a week ago

What information in my Steady account is public, and what is not?

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Written by Christina Wunderlich
Updated over a week ago

Is the members' data secure?

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Written by Christina Wunderlich
Updated over a week ago

Does Steady use cookies?

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Written by Christina Wunderlich
Updated over a week ago

Deactivating your Steady project

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Written by Christina Wunderlich
Updated over a week ago

PSD 2: The new EU directive on online payment – and what it means for Steady members and publishers

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Written by Christina Wunderlich
Updated over a week ago

Why you need to enable JavaScript to use Steady

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Written by Christina Wunderlich
Updated over a week ago

Is it possible to create multiple Steady projects for one domain?

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Written by Christina Wunderlich
Updated over a week ago

Do I need a Paypal-Account to receive payouts?

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Written by Christina Wunderlich
Updated over a week ago

Do publishers need to amend their privacy policy when using Steady?

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Written by Christina Wunderlich
Updated over a week ago

Renaming your Steady project and project URL

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Written by Christina Wunderlich
Updated over a week ago