Troubleshooting Guide
Stefania avatar
Written by Stefania
Updated over a week ago

If you have problems when using Steady, please check the following settings in your browser and installed plugins:

  • Cookies must be enabled for the domain

  • The setting “clear local data when you quit your browser” (or similar) must be disabled.

  • JavaScript must be enabled in your browser.

  • If you want to enable JavaScript only for specific connections and want to pay by credit card, you must allow a connection to Braintree. Braintree is Steady's payment service provider for credit card payments.

If problems persist, check if your browser plugins (e.g. NoScript) or tools (e.g. CC-Cleaner) have similar settings that also must be disabled.

If all this didn't help you, please contact us, our support team is always there for you!

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