Skip to main content

There's a problem with payments

What to check when a payment fails: JavaScript, cookies, browser plugins and card details

If you get an error message when paying, please check the following:

  • For credit card payments, JavaScript has to be enabled in your browser. If you want to enable JavaScript only for specific connections, you should allow a connection to Braintree. Braintree is Steady's payment service provider for credit card payments.

  • Cookies should be enabled for the domain www.steady.page.

If this does not solve your problem please follow the Troubleshooting Guide.

A renewal failed?

If a recurring charge fails, we don’t cancel right away – we retry automatically. See “A payment failed – what happens now?”.

Did this answer your question?