It is possible to deactivate your project, but only once you no longer have any paying members and any remaining earnings have been paid out to you.
Once we deactivate your project, we cannot undo this step.
The process for removing active memberships and deactivating your project is as follows:
Inform us that you wish to deactivate your project. It is important to tell us when you would like to end your project with some advance notice, ideally one month before you would like to stop.
Archive all your membership plans so that new members cannot purchase new memberships.
Inform your members. We recommend that your members hear from you directly when you are ending your project. You can let them know that Steady will cancel all memberships automatically, but only annual memberships will be refunded pro-rata. A simple message to let them know why you are ending your project is usually enough.
We will then cancel all remaining active memberships. At this point your members will receive notification that their memberships are cancelled, and of any refunds they are due.
Monthly memberships are cancelled at the end of term, so there is no refund.
Annual memberships are cancelled immediately with a pro-rata refund.
Once any remaining earnings have been paid out in full, we will deactivate your project.
A project can only be deleted if no money has yet been paid. If members have already paid money for a project, we have to archive it and cannot delete it.
How long do refunds take to process?
Once you have informed us you wish to deactivate your project, we will start processing your members' refunds.
For PayPal users, the refund should show in their account almost immediately. For members using credit cards or direct debits, payment processing times can vary by up to 10 days.
Got a question we haven’t answered in our Help Centre? You can contact us at support@steadyhq.com.