Trouble getting into your Steady account? It’s almost always one of three things – the login code, the email address, or the browser. Pick the one that matches and jump straight to it:
The login code – it doesn’t arrive in your inbox.
The email address – you’re not sure which one you used, or you used Apple’s “Hide My Email”.
The browser – you keep getting logged out or asked to log in again.
A quick reminder of how it works: Steady has no passwords. You enter your email address, we send a 6-digit login code by email, and you type that code in. New to this? “How to log in to Steady” walks through the basics.
The login code isn’t arriving
If the email with your code hasn’t turned up, check these in order:
Look in your spam folder. The code may have landed there. Login codes come from Steady <support[at]steadyhq.com> – mark this sender as safe so our emails reach you.
Check you’re using the right email address. If there are no emails from Steady in your inbox at all, you may have signed up with a different address – see The email address below.
Make sure your inbox isn’t full. A full mailbox can’t receive new email, so the code bounces temporarily. Free up some space and try again.
You’re not sure which email address you used
Your Steady account is tied to one email address, and the login code only goes to that address. To find out which one it is, search your inbox for “Steady” and check who the email was sent to – that’s the address to enter on the login page.
You used Apple’s “Hide My Email”
Apple’s “Hide My Email” creates a private relay address (it usually ends in @privaterelay.appleid.com) that forwards to your real inbox – so your Steady account may sit on one of these addresses. To find it:
Search your inbox for a message from Steady and check which address it was delivered to, or
open your Apple iCloud settings > Hide My Email to see the list of every site and service you’ve used it for, Steady included.
Enter that address on the login page to receive your code.
You used to sign in with Facebook or another service
Your Steady account has always been linked to an email address – no password and no former login service needed. Just enter that email address on the login page and you’ll receive your login code. You can find the address in older Steady emails in your inbox.
You keep getting logged out
You normally stay logged in – Steady only logs you out automatically if you don’t visit for more than six months. If it happens more often, your browser probably isn’t keeping the cookie that remembers you. This is common when you:
open Steady in an in-app browser (for example, a link opened inside the Instagram app), or
use private or incognito mode, which doesn’t save cookies.
To stay logged in:
Open links in your device’s normal browser (Safari, Chrome, …) instead of an in-app browser.
Allow cookies for Steady in your browser settings.
The security check (“I am human”) won’t finish
Before you log in, a security service briefly checks your browser. If this check never finishes or keeps reappearing: reload the page, update your browser, or try a different browser or device. An active VPN or strict tracking blockers can also interfere – turn them off for a moment and allow cookies for steady.page. If it still won’t pass, write to us at support@steadyhq.com.
Your login is locked after several tries
If several wrong codes have been entered, we lock the login for a while to keep your account safe. “Unusual login attempts – your login is locked” explains how to get back in.
Nothing worked?
Email us at support@steadyhq.com and we’ll get you back in – even if you’ve lost access to your old email address. To help us find your account quickly, tell us:
the publication you support,
the date and amount of your most recent charge, and
the email address(es) you might have used.
We’ll track down your account and sort it out with you.