On your Members page nested under Community, you will find all available information about your members.
Here you can learn more about
how to use the sideview
interesting information in the sideview:
Membership states
There are the following membership states, which are displayed in your members table.
Member sideview
To see more information about a particular member, use the eye icon to open the member sideview.
Here's some information that we wan to highlight:
Current term vs. member since
The current term shows you when this current membership period started and will renew. It reflects either the monthly or annual billing cycle of that membership.
The member since information shows when this particular user started their very first membership in your project.
Upcoming plan and price changes
When a user has scheduled to switch to a different plan (i.e. downgrading to a lower-priced plan), we show this information in the next plan section.
When a user upgrades a plan (i.e. switching to a higher-priced plan), that change takes effect immediately.
When the membership has a scheduled price increase, you will also see the new price and from when we will charge this new price.
Guest and gift membership information
For guest memberships, we show the information when this user has accepted the invitation and by whom the guest was invited.
For gift memberships, we show the information who gifted this membership.
Send a message to the member
You can now easily send a message to a particular member by clicking on the message button at the bottom of the sideview. This takes you directly to the direct message section in the Steady backend with that member selected.
You cannot send messages to members whose membership has already ended.
Closing the sideview
Click on the close icon in the sideivew or anywhere outside the sideview to close it.
Exporting data as a CSV
You can export a list of your members in CSV format any time. Log in and click "Members" in the top menu navigation and then "Export as CSV." A CSV file can be imported into a spreadsheet application such as Excel for further use. It displays your members' data in rows and columns. The columns are separated as follows:
Please note that the column names and membership states have a different terminology in the CSV download vs. what you see on the table.
first_name: First name
last_name: Last name
email: E-mail address
plan_name: Name of the membership plan
plan_monthly_amount_cents: Price in Euro cents that the member pays monthly (both for monthly and annual plans)
gifted: TRUE if the membership is a gift membership or FALSE if it is not
subscription_period: Length of the billing period, annual or monthly
subscription_state: Current state of the membership. Possible states are:
active: Active, paid membership, which is not cancelled.in_trial: Only if you offer trial periods: The member has an active trial membership during the trial period. If they do not cancel during the trial period, the membership becomes active.ℹ️ On the members table itself (and in the available filter), the in_trial state is labelled as "trial".
guest: A guest membership (invited by an active, paid member)not_renewing: The member has cancelled their membership, but their access runs until the end of the billing period (trial_ends_at or expires_at), and can continue to access content behind the Paywall and Adblock Detection. At the end of the billing period, the membership will switch to cancelled.not_renewing_gift: Gift memberships are also always not_renewing. The gifted attribute should equal TRUE for gift memberships.
ℹ️ On the members table itself (and in the available filter), the not_renewing state is labelled as "expiring" or "expiring (trial)".cancelled: When a membership has been cancelled and reached the end of the payment period, or a trial membership has been cancelled before the end of the trial period, the membership will be in the cancelled state. Similarly if a guest membership was terminated by the guest, by the member who invited the guest or by Steady. The user will not be able to access text behind the Paywall or Adblock Detection.ℹ️ On the members table itself (and in the available filter),the cancelled state is labelled as "terminated" or "terminated (trial)" or "terminated (guest)".
cancelled_gift: When a gift membership has ended.
subscribed_at: The start date of the first membership of that user. This is equivalent to the Member since column in the table.
trial_ends_at: The date a trial membership ends and (30 days after it started). This field is empty if the member was not on a trial membership
cancelled_at: The date of cancelation. This field is empty if the member didn't cancel.
expires_at: The date a cancelled membership expires, i.e. when the member no longer has access to their membership. This field is empty if the member didn't cancel.
The following fields are empty except if you require a shipping address for your membership and the member has provided this information.
shipping_first_name: First name
shipping_last_name: Last name
shipping_company_name: Company name
shipping_street_and_number: Street name and number
shipping_city: City
shipping_zip_code: Zip code
shipping_state: State
shipping_country_code: Country
Got a question we haven’t answered in our Help Centre? You can contact us at support@steadyhq.com.