All CollectionsFor MembersMy membershipsMy membershipsManaging your membership plans & benefits.25 articlesI’m looking for a specific publication – where do I find it?Individual projects aren’t listed in this Help Centre. Here’s where to find them – plus answers on charges, cancelling and who to contact.Can I support a publication once, without a subscription?Steady only offers recurring memberships. Here’s how to still support once – and how reward packages work.Guest access not working? Here’s how to fix itNo access to exclusive content despite a guest invitation? The four most common causes and how to solve them.Who do I contact – Steady or the publication?Steady handles memberships and payments; content and rewards come from the publication. Who helps with what.Bought the wrong plan by mistake? Here’s how to fix itAnnual instead of monthly, bought instead of gifted, or a duplicate purchase? How to correct it within 14 days.Can’t log in to cancel your membership? Here’s what to doNo login code, no access? These steps help you find your account – and if nothing works, support will cancel for you.Right of withdrawal: How to revoke your purchase within 14 daysAs a consumer you can withdraw from your purchase within 14 days without giving a reason. Here’s how to do it on Steady.What is the difference between guest access and gift memberships?How guest access differs from a gift membership, and when to use eachSteady for membersGet help as a Steady member — identify a charge, log in, and manage, cancel or find invoices for your membership.What is a plan?A plan is how you support a publication on Steady — you pay a set price, usually monthly, and often receive a benefit in return.How can I claim my gift membership? FAQ for gift recipientsAll you need to know about your gift membership.How refunds work when a media maker terminates their projectHow refunds work when a media maker deactivates their project during your annual membershipEverything you need to know about plans – for membersFor members: how plans work, what you pay, and how to choose the right oneHow to buy a gift membershipHere’s everything you need to know about gifting a membership on Steady.Subscribe to exclusive episodes via RSS feed or listen on SpotifyHow to access the exclusive podcast episodes included in your membership — add your private RSS feed to any podcast app, or listen on Spotify.How do I cancel a membership on Steady?Cancel your Steady membership yourself, anytime and in under a minute — with notice periods, refunds and what happens next.How to switch to another planFor members: how to switch to a different plan from your Steady accountHow to invite guests to your membership planHow to invite guests to share a membership plan that includes guest accessHow can I unsubscribe from a media maker's posts email?For members: how to subscribe to or unsubscribe from a media maker's newsletter emailsTroubleshooting: Linking your Spotify Account with SteadyIf the account linking process fails, these troubleshooting steps will help you refresh the link for exclusive podcastsWhat is a member and a membership?A member is a person or organisation supporting a project with a monthly or annual contributionHow upgrades and downgrades workWhat happens when you upgrade or downgrade your membership plan on SteadyHow can I resolve issues accessing my premium content on Steady?For members: how to troubleshoot when you cannot open the paid content your membership coversCan memberships, sponsorships, or subscriptions be transferred between Steady accounts?Whether memberships, sponsorships and subscriptions can move between Steady accounts, and the restrictions that applyUsing the Steady Community App as a memberFor members: what the Community App is and how to join the conversation
