This article is for members. To cancel your membership yourself, you need to log in to Steady. Most login problems can be solved in a few minutes – and if nothing works, our support team will help you cancel.
Step 1: Find the right email address
Your Steady account runs on the email address you used when you joined – which is often a different one than you think. Search your inbox (including spam) for “Steady” or “steadyhq.com”: we confirm every payment by email, and the address that received those emails is your account address.
Tip: If you use Apple’s “Hide My Email” feature, you can find the generated address via the Steady emails in your inbox or in your iCloud settings under “Hide My Email”.
Step 2: Request a login code
Steady does not use passwords. Enter your email address on the login page – we will send you a 6-digit login code. The code is valid for 30 minutes and can only be used once.
No code arriving? Check your spam folder (sender: support[at]steadyhq.com) and make sure your inbox is not full. More solutions: Login problems
Step 3: Cancel
Logged in? Open My memberships, select the membership and click “Cancel membership”. You will receive a confirmation by email. You can cancel at any time, effective at the end of the current billing period. Step-by-step guide: How do I cancel a membership on Steady?
Still can’t access your account?
Then write to us at support@steadyhq.com and include:
the name of the publication you support,
the date and amount of the most recent charge,
the email address(es) you may have used.
Our support team will find your membership and help you cancel it.