This article is for guests of a Steady membership. If you cannot see exclusive content despite having guest access, it is almost always one of these four reasons.
1. You are logged in with the wrong email address
Your guest access belongs to the Steady account that accepted the invitation. If you are logged in with a different address, you will not see the content. Search your inbox for the guest access email from Steady (support@steadyhq.com) – it shows which address was invited. Then log in with that address.
2. The invitation has not been accepted yet
Log in to Steady and open the “Memberships” page. Pending invitations are shown there – click “Accept”. If you want to use an account with a different email address than the one the invitation was sent to, this only works via the link in the invitation email.
3. The guest access has ended
Guest access ends automatically when the person who invited you removes it – or when their own membership ends. The invitation then disappears from your Memberships page. Best ask the person directly; they can re-invite you at any time as long as their plan includes guest access.
4. The content is not part of your plan
As a guest you have access to the exclusive content included in your host’s membership plan – not necessarily to all of the publication’s content. Content reserved for higher plans remains locked.
Still having trouble?
Write to us at support@steadyhq.com with the email address the invitation was sent to and the name of the publication – we will take a look at your access.