This article is for members. Steady is the platform you use to support publications: we handle your membership and payments. The content and rewards come from the publication itself. So who can help you fastest depends on your question.
Steady helps you with
Payments and charges (e.g. “What was I charged for?”)
Downloading invoices
Cancelling, switching, or withdrawing from a membership
Login and account problems
Technical problems with the Steady page or the checkout
For these, write to support@steadyhq.com.
The publication is responsible for
Content: articles, podcast episodes, videos, newsletters – and when they are published
Physical rewards such as fan packages, print editions, or merchandise (shipping and delivery are organised by the publication)
Editorial questions, topic requests, and feedback
How to reach the publication: You will find their contact details in the legal notice on their Steady page. As a member, you can also comment under posts on many publications.
Rule of thumb
If it is about money, payments, or your account → Steady (support@steadyhq.com). If it is about content or rewards → the publication. If you are unsure, just write to us – we will point you in the right direction.