Bought the wrong plan? Contact support@steadyhq.com as soon as possible. Within 14 days of purchase you can withdraw from the contract and then sign up for the right plan. How withdrawal works: Right of withdrawal: How to revoke your purchase within 14 days
Booked an annual instead of a monthly plan
Contact support@steadyhq.com right away – you can then withdraw and book a monthly plan instead. If the 14 days have already passed, you can switch to another plan effective at the end of the current billing period: How upgrades and downgrades work
Bought a membership for yourself but meant to gift it
Memberships are tied to the account that purchased them and cannot be transferred to another person (more on this). The solution: withdraw from the purchase within 14 days and then buy a gift membership – provided the publication offers this option: How to buy a gift membership
Bought twice or supported the wrong project
The same applies here: within 14 days you can simply withdraw from the purchase and get your money back.
More than 14 days have passed?
Then cancel the membership normally, effective at the end of the billing period – or, if you have legitimate reasons, submit an extraordinary cancellation, which our support team reviews (with a partial or full refund where justified): How do I cancel a membership on Steady?