Make sure the following requirements for payouts are fulfilled:
You have entered your tax number, your VAT rate and, if applicable, your VAT ID in your payout details.
You have entered your PayPal email address in your payout details. Payouts are made via PayPal only – we currently do not support any other payout method.
The payout date has been reached. For example: your April earnings are paid out at the end of May, so you should have received them in the first days of June.
The amount to be paid out is at least 30 EUR. If it is lower, the payout can be postponed until the total reaches this threshold.
Good to know: If a payout could not be generated earlier – for example because your tax details were still incomplete – it is caught up automatically with a following monthly payout run. Negative balances are carried over and offset against the following months.
If all of the above requirements are fulfilled and you still haven't received any money a few days after the end of the month following the billing period, please get in touch with our support team.