Want to cancel, stop or end your membership? You can do it yourself in a few steps.
Step-by-Step Guide to Cancelling Your Membership
Log into your Steady account and navigate to My Memberships
Choose the membership you would like to cancel and click on “Cancel Plan”
By default, you are submitting an ordinary cancellation for the end of your membership term. You will see the end of the membership term in the "Date of Cancellation" field. Once you click "Cancel now", you will receive a confirmation of your cancellation. You will also receive a confirmation via email. Your membership will not renew at the end of the term.
If you are unhappy with your membership and would like to cancel immediately, then you can choose the option "extraordinary cancellation". In that case, we will submit your cancellation with the date of submission. You must provide a valid reason for this extraordinary cancellation and our support team will get back to you whether your request was approved and perhaps your membership will be partially or fully refunded. In this case, you will also receive a confirmation of your cancellation request.
In both cases, you have the option to decide to remain a free subscriber of the publication. This means you will receive the free newsletter that this publication sends to subscribers. (You can change this setting anytime on the Notifications page in your membership backend.)
After cancellation, you can still log into your Steady account to access payment receipts or update any account details. Be sure to download any necessary documents before fully exiting your account.
What notice period applies?
You can cancel at any time – the cancellation takes effect at the end of the current billing period. There is no notice period in the classic sense, but you need to cancel before the next renewal.
Example: You started your monthly membership on the 15th. It renews on the 15th each month – so cancel by the 14th at the latest to prevent another period from starting.
Annual memberships: These run until the end of the paid year. If you purchased on or after 1 March 2022, you can cancel monthly once two years have passed (German Fair Consumer Contracts Act).
What happens after you cancel?
You immediately receive a confirmation email. If none arrives, the cancellation was not completed – check under “My memberships”.
Your membership continues until the end of the paid period. Until then you keep full access to all exclusive content.
Under “My memberships” it now shows as expiring, with the end date in the “Cancellation effective” field.
After that, nothing is charged any more. Automatic payment stops with the cancellation.
You can keep receiving the publication’s free newsletter if you choose that during cancellation.
Do I get a refund?
Regular cancellation: The period already paid for is not refunded – in return you keep access until it ends.
Extraordinary cancellation: With a reason given, our support team reviews each case individually; a partial or full refund is possible.
Within 14 days of purchase: You can withdraw instead of cancelling – and get the full amount back: Right of withdrawal: How to revoke your purchase within 14 days
What if the publication cancels or shuts down?
If a publication ends its membership programme, your membership ends too – you don’t have to do anything and nothing further is charged. Amounts already paid for unused periods are refunded: How refunds work when a media maker terminates their project
If only your plan is archived, your membership continues as normal – archived plans stay active for existing members.
Common special cases
Reactivating your membership
In case you accidentally cancelled your membership and would like to reactivate it, you can easily do so until your membership has ended. Navigate to the membership card and click on the "Reactivate" button. Your membership will then automatically renew at the end of your current term. If you decide to rejoin after cancellation, you can log back into your account at any time and select a membership plan to resubscribe.
Deleting your account
If you not only want to cancel your membership, but also delete your account completely, you can do so on the Profile page (under Account) in the membership backend.
You can only delete your account if you have already cancelled all memberships. Please be aware that if you delete your account but still have an active membership, you will not be able to access that membership via Steady anymore. Deleting your account cannot be undone!