You can cancel your Steady membership yourself, anytime, in under a minute – no phone call or email needed. You do it right in your account, and the cancellation takes effect at the end of the period you’ve already paid for. Until then, you keep full access.
Can’t log into your account to cancel? Start here: I can’t log in to cancel my membership.
How to cancel your membership
Log into your Steady account and open My Memberships.
Choose the membership you want to cancel and click “Cancel membership”.
Choose your cancellation type (see below) and click “Cancel now”. You’ll see a confirmation on the next page and receive a confirmation email.
During cancellation you can also choose to stay a free subscriber and keep receiving the publication’s free newsletter. You can change this anytime on the Notifications page in your account.
Ordinary or extraordinary cancellation?
Ordinary cancellation is selected by default and is the right choice for almost everyone. Your membership runs to the end of the current term and then stops renewing – you keep full access until that date. You’ll see the exact end date in the “Date of Cancellation” field.
Extraordinary cancellation is for ending a membership immediately. You must provide a valid reason. We submit your cancellation with the date of submission, and our support team reviews each request individually to let you know whether it was approved and whether your membership is partially or fully refunded. You’ll receive a confirmation of your request.
What notice period applies?
You can cancel at any time – the cancellation takes effect at the end of the current billing period. There is no notice period in the classic sense, but you need to cancel before the next renewal.
Example: You started your monthly membership on the 15th. It renews on the 15th each month – so cancel by the 14th at the latest to prevent another period from starting.
Annual memberships: These run until the end of the paid year. If you purchased on or after 1 March 2022, you can cancel monthly once two years have passed (German Fair Consumer Contracts Act).
What happens after you cancel?
You immediately receive a confirmation email. If none arrives, the cancellation was not completed – check under “My memberships”.
Your membership continues until the end of the paid period. Until then you keep full access to all exclusive content.
Under “My memberships” it now shows as expiring, with the end date in the “Cancellation effective” field.
After that, nothing is charged any more. Automatic payment stops with the cancellation.
You can keep receiving the publication’s free newsletter if you choose that during cancellation.
You can still log into your Steady account afterwards to download invoices or update your account details.
Do I get a refund?
Ordinary cancellation: The period already paid for is not refunded – in return you keep access until it ends.
Extraordinary cancellation: With a reason given, our support team reviews each case individually; a partial or full refund is possible.
Within 14 days of purchase: You can withdraw instead of cancelling – and get the full amount back: Right of withdrawal: How to revoke your purchase within 14 days
What if the publication cancels or shuts down?
If a publication ends its membership programme, your membership ends too – you don’t have to do anything and nothing further is charged. Amounts already paid for unused periods are refunded: How refunds work when a media maker terminates their project
If only your plan is archived, your membership continues as normal – archived plans stay active for existing members.
Common questions and special cases
Reactivating your membership
In case you accidentally cancelled your membership and would like to reactivate it, you can easily do so until your membership has ended. Navigate to the membership card and click on the “Reactivate” button. Your membership will then automatically renew at the end of your current term. If you decide to rejoin after cancellation, you can log back into your account at any time and select a membership plan to resubscribe.
Deleting your account
If you not only want to cancel your membership, but also delete your account completely, you can do so on the Profile page (under Account) in the membership backend.
You can only delete your account if you have already cancelled all memberships. Please be aware that if you delete your account but still have an active membership, you will not be able to access that membership via Steady anymore. Deleting your account cannot be undone!
Still need help?
If something doesn’t look right or you can’t complete your cancellation, email us at support@steadyhq.com and we’ll help you sort it out.